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Better Business Bureau Statistics | Auto Crime | Drugs | Personal Safety | Hide your Identity | Fraud

 

Better Business Bureau Statistics

November 2007

Top 10 Inquiries
1) Movers
2) Roofing Contractors
3) Plumbing Contractors
4) Auto Dealers - New
5) Auto Dealers - Used
6) Auto Repair & Service
7) Advance Fee Brokers
8) Carpet & Rug Cleaners
9) Computer Dealers
10) Alteration & Renovation Contractors

November 2007

Top 10 Complaints
1) Telephone Service - Local
2) Stereo Systems Dealer
3) Movers
4) Auto Dealers
5) Internet Marketing Services
6) Furniture Dealers - Retail
7) Cellular Telephones
8) Health Clubs
9) Plumbing Contractors
10) Internet Access Providers

Top 10 Scams of 2007

 

1. Prize Pitches with a Catch

2. Cheque Overpayment Schemes

3. Door-to-Door Marketing

4. ID Theft

5. Advance Fee Loans

6. Health Claims and Cure Alls

7. Guaranteed Vehicle Brokers

8. Bogus Credit Offers

9. Unscrupulous Moving Practices

10. Affinity Fraud

 

Top 10 SCAMS of 2007 (Courtesy of the Better Business Bureau)

 

1. Prize Pitches with a Catch
 
By now you should know the drill - some sweet-talking person calls or writes to you claiming you have won some great prize, such as an all-expenses paid trip or a huge sum of cash. The only thing is that you must send them money, be available for a home delivery or a special presentation, or provide them with some very personal information such as your bank account number. In the end, you don’t get the prize and the scammer gets your money with little or no chance that you will get it back. 

There’s a chance for a ‘sequel’ to this scam – in a “Recovery Pitch,” the scammer takes this a step further. He has the money and now he wants more by calling previous victims telling them he’s law enforcement and that he’s found the victims’ money, but of course the victims have to send money to get their money back.
 
QUICK TIP: If there’s a catch or condition, you haven’t won. If it sounds too good to be true, or you’re not sure, check the offer out further. Contact your BBB at 604-682-2711 or 1-888-803-1222. If you think it’s fraud, call the Canadian Anti-Fraud Call Centre, PhoneBusters, at 1-888-495-8501. To be removed from telephone calling lists or mailing lists of companies that belong to the Canadian Marketing Association, call 1-416-391-2362.

2. Cheque Overpayment Schemes

In this scam, fraudsters typically target people selling a product through classified ads, online bulletin boards or people looking for work on employment postings. The scammer sends a cheque for the listed product or service that is more than the negotiated price. The original cheque is usually stolen or is bogus, and by the time the victim has cashed and returned the excess funds, the scammer has disappeared with the money and the product.

Another cheque overpayment scheme can be under the guise of working as a mystery shopper. The victim believes that they will be paid to mystery shop a wire-transfer service. They are sent a cheque, told to deposit it, keep a small percentage of the money as their wage, wire the rest, and then complete the survey on the service they encounter. The address turns out to be bogus, the money wire-transferred to another unknown location and the victim is out the money transferred.

QUICK TIP: Never accept payment for more than your selling price. Never agree to refund the excess to a buyer or wire-transfer money to another location. A legitimate buyer or employer would never ask you to do so. Consider using an independent online payment service. Speak to your credit card service provider to determine what avenues it has to guarantee payment processing.

3. Door-to-Door Marketing

They come to your door uninvited, offering to renovate, to repair, to sell you a great deal on a product that turns out to be overpriced or lacking in quality, or they request your help in contributing to a worthwhile cause. Consumer complaints about high pressure and misleading sales practices of some door-to-door sales people, including gas marketers, put this topic on the list. Be very careful when agreeing to do business with a door-to-door contractor or salesperson.
 
QUICK TIP: Know what you need and take the time to do your research. Any legitimate salesperson or contractor will give you the time to make the best decision. Start with the BBB (www.bbb.org) to check the business out.  Gas marketers must be registered through the BC Utilities Commission (www.bcuc.com). You may have cancellation rights when dealing with door-to-door contracts; contact the Business Practices and Consumer Protection Authority of BC toll-free at 1-888-564-9963 or visit www.bpcpa.ca for further information.

4. ID Theft

What do social networking sites like Facebook and MySpace have in common with unsolicited e-mails, PIN Pad machines and credit card skimmers? They are all being used as a means to steal your personal information for fraud. Whether you innocently set up a detailed profile on a website that anyone can access, respond to “phishing” emails, click on a link to access what appears to be your bank or another reputable agency, or respond to an unsolicited call, by providing personal information you could inadvertently be giving a criminal your identity. A recent survey indicated that 28% of Canadians knew someone who was a victim of identity theft.
 
QUICK TIP: Control your information – limit what information you provide on websites, and shred any documents that contain your personal information. Never give out banking, credit card or other personal information to someone who has contacted you. Make sure to check your credit report annually with Equifax (1-800-465-7166 or www.equifax.ca) and Trans Union Canada (1-866-525-0262 or www.tuc.ca.) For more information about identity theft, go to: www.bccpa.org/crimeshield/consumers/identitytheft.html.

5. Advance Fee Loans

Looking to borrow a little extra cash? You have probably read a classified ad or an online pop-up that provides you the opportunity to borrow thousands of dollars despite your credit rating. If so, did it also state that it will only cost you a small fee to do this? Before you jump up and send in that processing fee or security deposit, be warned that this is likely a scam and advance fee loans are illegal in Canada. You should never have to pay cash in advance for a loan. Many people have filled out their application for their loan, sent in their hard-earned money and then have never heard back from the company. Now, the consumer is out the anticipated “pre-approved” loan but also the processing fee as well.

QUICK TIP: Never pay money to get money. If it is a legitimate loan or lender, the fee will be added to the total amount owed on the loan as required by BC consumer protection laws. For information about disclosure requirements when you are applying for a personal loan in BC, contact the Business Practices and Consumer Protection Authority (BPCPA) of BC toll-free at 1-888-564-9963 or visit www.bpcpa.ca.

6. Health Claims and Cure Alls

Beware of too-good-to-be-true advertisements claiming “rapid” and “effortless” weight loss, stop smoking or “miracle cures” with “newly discovered” treatments for disease and illness. These scams may put your health at risk if proper medical treatment is delayed or compromised.

QUICK TIP: Before buying any treatment or medication, consult your physician, pharmacist or other health care professional. Any product that has weight-loss properties must have a Drug Identification Number. Confirm its authenticity by contacting Health Canada (www.hc-sc.gc.ca). Report any bogus health and wellness claims to the Competition Bureau of Canada at 1-800-348-5358 or at www.competitionbureau.gc.ca

7. Guaranteed Vehicle Brokers

After listing your used vehicle for sale in the classifieds, you receive a call advising you that they have a purchaser for your vehicle.  They ask for a fee guaranteeing that the purchaser will pay more than the vehicle is advertised for or they will list your vehicle on their classified site with the promise that if the vehicle is not sold for more within 90 days, you will get your money back.

Your vehicle is not sold, the guarantees are not followed through and you are out of pocket the funds you have given this company.

QUICK TIP: The BBB advises consumers to be wary of brokers who “guarantee” auto sales with prearranged buyers. Ask detailed questions such as: is the buyer specifically interested in your vehicle, rather than a range of similar vehicles? Always understand telemarketing offers and ask for additional documentation. Check to see if the telemarketing company is licensed through the Business Practices and Consumer Protection Authority of BC at www.bpcpa.ca or 1-888-564-9963.

8. Bogus Credit Offers

Promising substantial lower interest rates on credit card debt, these offers appear to be a legitimate debt consolidation or counseling service. The catch is that they ask for a substantial fee to help you reduce your debt. In exchange, they promise to contact your credit card companies to negotiate lower interest rates on your credit cards.

In reality, the company sends you information on how you can lower your interest rates by contacting your credit card companies directly and negotiating. In some situations, the consumer is not even eligible or able to use these services.

QUICK TIP: If you have credit problems, you can improve your credit profile on your own at no charge or consult with local services that offer debt counseling and other related services. If considering such an offer, understand what services the debt consolidation company is providing and get these terms and conditions in writing. If the company will be collecting funds from you and making payment on your behalf, ensure that they are properly licensed through the Business Practices and Consumer Protection Authority of BC (www.bpcpa.ca).

9. Unscrupulous Moving Practices

Some moving companies have unethical practices that tarnish the industry: charging hidden fees or providing low estimates and then, at delivery, charging more or holding your goods in storage until you pay.

QUICK TIP: Have the moving company provide a detailed estimate in writing and request a firm quote. Check the company out with the Better Business Bureau (www.bbb.org).  Find out what protection the company will provide you in the case of damaged or missing items and make sure that this information is added to your written agreement.

10. Affinity Fraud

In about half of all investment frauds, scam artists will target religious, ethnic, or close-knit community groups by gaining trust and encouraging group members to invest their funds in fake investment opportunities that promise guaranteed high returns, tax breaks and little financial risk.

QUICK TIP: Know the red flags of investing. Know what to look out for and how to invest. Select an investment professional that
meets your needs. Visit the Investright.org website for information on how to select an advisor and what to look out for when choosing to invest.

 

Auto Crime Prevention

 

The bait car program was launched in September of 2002.  A bait car is a vehicle owned by the police and is intended to be stolen. After a bait car is stolen, the location, speed, and direction of travel of the vehicle is monitored by police dispatchers at E-Comm through GPS tracking. Everything that takes place inside the bait car is caught on audio and video.  The dispatcher will coordinate a police response and once officers are in position behind the bait car, the engine will be disabled at the click of a mouse button which allows for the quick arrest of the car thieves.  Visit www.baitcar.com for more information.  Some of the best methods to stop auto theft is to prevent is before it happens.  By using an anti theft device such as a steering wheel lock, a car alarm, or the most preferred device, an immobilizer, you can prevent your car from being a target. ICBC has 10 tips to help avoid auto crime.

 

 

     

 

Click on the above TOP 10 poster to view a list of the Top 10 items stolen from vehicles

 

 

Illegal and Controlled Substances

Illegal substances are a problem that the police deal with on a daily basis.  Many drug users are addicted to these illegal substances and can't find the help and courage they need to beat their habit.  One way to decrease the amount of drugs on our streets is to catch the individuals involved in making and distributing these drugs.  If you know of a possible Marijuana Grow-op, or Substance producing or distributing home in your neighbourhood, please call the Vancouver Police Growbusters number at 604-717-3456.  All calls are anonymous. You can also call Crime Stoppers at 1-800-222-TIPS or Click Here to leave an anonymous tip online.  These grow-ops can pose a risk to neighbours.  Many homes that have grow-ops in them catch fire due to the amount of electricity required to run these operations.  Here are a few tips you can use to detect a grow-op in your neighbourhood.

1.  People are noticed coming and going from the residence quite frequently, sometimes for very short visits.

2.  You may notice a skunk smell coming from the home

3.  Electrical cords running outside of the building into doors or windows

4.  The residents of the home don't make an attempt to get to know the neighbours.

5.  Windows are covered up and condensation can sometimes be noticed on the windows.

6.  Extra security around the building such as metal window or door guards, large fence, dogs, security cameras, etc.

 

Personal Safety

 

Courtesy of the Vancouver Police Department, here are some tips to keep yourself safe while walking in your neighbourhood.

  • Bring a cell phone along if you have one. This way you can always call for help without having to look for a phone.
  • Stay alert, stand tall and be confident. Attackers are more likely to molest a person who appears uncertain or afraid.
  • Carry cash and valuables in a front or inside pocket to reduce the attraction for muggers. If you do need to carry a purse or bag of some sort, consider using a fanny pack.
  • Avoid carrying large sums of cash, but if you have to, be discreet about it.
  • If you wish to give someone spare change, never pull out your wallet or open your purse, take change out of your pocket instead.
  • Use well-lit streets, stay to the middle of the sidewalk and avoid alleyways.
  • Approach shadowy doorways, shrubbery, or anything that someone could hide behind with extra caution.
  • If you feel uneasy walking alone, find someone you know who will go out with you, or plan your route along busy streets so that there are always people around you.
  • If you think someone is following you, cross the street and turn to walk in the opposite direction to get a good look at them and then go find the nearest place to alert the authorities.
  • If you think a car is following you, immediately do a U turn, take note of the driver and license plate number, continue to walk in the opposite direction and call the authorities from the nearest possible location.
  • Carry a whistle or personal safety alarm so you can alert others if you are attacked.
  • Do not carry a weapon, even for self-defense. Most policemen killed in the line of duty are done so with their own weapon, even though they are trained in their use. If you are assaulted, introducing a weapon will only increase the severity of the attack, and increase the chance of severe injury to yourself. Carrying a weapon also creates the chance of you or someone else being accidentally hurt, for which you would be held responsible.
  • If you are verbally harassed do not respond keep walking and notify the nearest authority.

How to Keep your Identity and Financial Information Secure

 

Take a read of the following tips.  This information comes from a corporate attorney who sent this out to his employees.

 

 1. The next time you order cheques have only your initials (instead of First name) and last name put on them. If someone takes your Cheque book, they will not know if you sign your cheque with just your Initials or your first name, but your bank will know how you sign your Cheques.

 

 2 . When you are writing cheques to pay on your credit card accounts, DO NOT put the complete account number on the "For" line. Instead, just put the last four numbers. The credit card company knows the rest of the number and anyone who might be handling your cheque as it passes through all the cheque processing channels won't have access to it.

 

 3. Put your work phone # on your cheques instead of your home phone. If you have a PO Box use that instead of your home address. If you do not have a PO Box, use your work address. Never have your SIN# printed on your cheques.  You can add it if it is necessary. But if you  have it printed, anyone can get it.

 

 4. Place the contents of your wallet on a photocopy machine. Do both sides of each license, credit card, etc. You will know what you had in your wallet and all of the account numbers and phone numbers to call and cancel. Keep the photocopy in a safe place.

 

 I also carry a photocopy of my passport when traveling either here or abroad. We've all heard horror stories about fraud that's committed on us in stealing a name, Address, SIN, credit cards.

 

 Unfortunately, I, an attorney, have firsthand knowledge because my wallet was stolen last month. Within a week, the thieve(s) ordered an expensive monthly cell phone package, applied for a VISA credit card, had a credit line approved to buy a Gateway computer, received a PIN number from DMV to change my driving record information online, and

 more. But here's some critical information to limit the damage in case this happens to you or someone you know:

 

 1. We have been told we should cancel our credit cards immediately. But the key is having the toll free numbers and your card numbers handy so you know whom to call. Keep those where you can find them.

 

 2. File a police report immediately in the jurisdiction where your credit cards, etc. were stolen. This proves to credit providers you were diligent, and this is a first step toward an investigation (if there ever is one). But here's what is perhaps most important of all: (I never even thought to do this.)

 

 3. Call the two national credit reporting organizations immediately to place a fraud alert on your name and Social Insurance number. I had never heard of doing that until advised by a bank that called to tell me an application for credit was made over the Internet in my name. The alert means any company that checks your credit knows your information

was stolen, and they have to contact you by phone to authorize new credit. By the time I was advised to do this, almost two weeks after the theft, all the damage had been done. There are records of all the credit checks initiated by the thieves' purchases, none of which I knew about before placing the alert. Since then, no additional damage has been done, and the thieves threw my wallet away. This weekend (someone turned it in). It seems to have stopped them dead in their tracks.

 

 Now, here are the numbers you always need to contact when your wallet,

 S.I.N., etc. has been stolen:

 

 1.)  Equifax Canada: 1-877-249-2705

 

 2.) Trans Union: 1-877-525-3823

 

Fraud

 

Visit www.fincrime.org for information on financial crime and what you can do to prevent yourself from being a target.  The Better Business Bureau of Mainland B.C. lists the following 10 schemes as the top 10 scams in B.C.

 

1.  Internet Fraud

2.  Identity Theft

3.  Fraudulent Telemarketing

4.  Cheque/Overpayment Schemes

5.  Home Repair Scams

6.  Unscrupulous Moving Practices

7.  Bogus Health and Wellness Claims

8.  Bogus Charities

9.  Deceptive Vacation Schemes

10.  Lottery and Sweepstake Fraud

 

 

Click Here to find out more details on how you can prevent yourself from becoming a victim of these top 10 scams.

 


 

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